Updated June 29, 2026. Pricing verified from vendor pages and cross-checked against contractor-reported data.
Appliance repair dispatch is not plumbing dispatch with a different truck. An appliance repair tech carries parts for 40 different brands in their van, submits warranty claims to Whirlpool and GE through manufacturer portals, and often needs two trips per job: one to diagnose and order a part, another to come back and install it. Most generic field service software cannot handle that workflow.
The specific things appliance repair businesses need that general dispatch tools get wrong: model and serial number tracking so you can see that you have fixed this exact refrigerator twice before, warranty claim management with manufacturer flat-rate pricing, parts ordering tied to specific jobs, and dispatch by tech expertise (your refrigeration guy should not get dispatched to a gas range job).
Here is how the five best dispatch platforms for appliance repair stack up, with pricing pulled directly from vendor pages and cross-checked against contractor-reported data.
| Software | Starting Price | Best For | Free Trial |
|---|---|---|---|
| Housecall Pro | $59/mo (Basic) | Solo to 5-tech shops, best all-around appliance dispatch | 14 days, no card |
| Jobber | $49/mo (Core, monthly) | Solo techs who want simple dispatch and quoting | 14 days |
| Workiz | $65/mo (2-user min) | Call-heavy shops that need a built-in phone system | 14 days |
| RepairShopr | $59.99/mo (Starter) | Shops that do both in-shop and field repair | Free plan available |
| FieldEdge | Quote-based | Growing teams wanting manufacturer integrations | Demo required |
Housecall Pro lists "Appliances" as a dedicated industry category on their pricing page. That alone tells you they have put thought into this vertical. The dispatch board is visual and drag-and-drop, which matters when you are juggling 15 jobs across 3 techs and need to reroute someone because a warranty part arrived early.
Pricing starts at $59/month for the Basic plan. The page now uses a dynamic pricing tool where you select your industry (Appliances is a listed option), team size, and goals to get a tailored recommendation. The published starting price is $59/month with a 14-day free trial that requires no credit card. Card processing rates are as low as 2.59%, and the mobile app works on both iOS and Android, which is essential since your techs live on their phones.
Where Housecall Pro shines for appliance repair specifically: the dispatch board lets you color-code by job type, so you can visually separate warranty work from cash jobs. The customer database stores appliance model and serial numbers in custom fields. Automated text notifications let customers know when the tech is on the way, which reduces the "is the tech coming?" calls that eat up your dispatcher's afternoon.
How an appliance repair shop actually uses it: A customer calls about a noisy Samsung refrigerator. Your dispatcher enters the job, assigns it to your refrigeration specialist (not your laundry guy), and the customer gets an automated text with a 2-hour arrival window. The tech arrives, diagnoses a bad evaporator fan motor, enters the model and serial number into the job on their phone, orders the part from their supplier, and schedules the return visit. Two days later, the part arrives. Your dispatcher sees the pending return visit on the board, assigns it back to the same tech (who already knows the diagnosis), and the customer gets another automated text. The tech installs the part, takes payment on the spot through Housecall Pro's card reader, and the invoice is emailed before they pull out of the driveway.
Where Housecall Pro falls short: there is no native manufacturer warranty portal integration. You cannot submit a Whirlpool or GE warranty claim directly from the platform. Your techs will need to log into the manufacturer portal separately, which means dual entry. There is also no built-in parts catalog or model number lookup. Your techs need to know their part numbers or use a separate tool like PartSelect or Repair Clinic.
See Housecall Pro Pricing Visit Housecall Pro
Jobber is the simplest dispatch tool on this list, and that is a feature, not a bug. If you are a solo appliance repair tech who does not need a dispatcher, does not do warranty work for manufacturers, and just wants to go from a phone call to a scheduled job to a paid invoice without complications, Jobber does that cleanly.
Pricing is transparent and published on their website. The Core plan is $49/month billed monthly, or $29/month if you pay annually. That annual rate makes it the cheapest paid option on this list. A 14-day free trial is available. The Core plan includes scheduling and dispatch, client management, quoting with online approval, invoicing, and the Client Hub customer portal where customers approve quotes and pay invoices online.
What Jobber does well: the quote-to-job-to-invoice pipeline is seamless. A customer calls about a broken dishwasher, you build a quote in Jobber, they approve it online, it converts to a scheduled job automatically, and when the job is done you send the invoice from the same system. No duplicate data entry. The mobile app is fast and lets you manage everything from your phone, which is where a solo tech lives.
How a solo appliance tech actually uses it: You get a call about a GE dryer that will not heat. You add the customer to Jobber, schedule the visit on your calendar, and send them a confirmation text. You arrive, diagnose a bad heating element, look up the part number on your phone, give the customer a quote through Jobber. They approve it on their phone while standing in their laundry room. You order the part, come back two days later, install it, and send the invoice from Jobber before you leave. The customer pays through the Client Hub link. No spreadsheet, no paper invoice, no follow-up calls.
Where Jobber falls short for appliance repair: no model or serial number tracking in custom fields on the Core plan, no warranty claim management, no parts inventory, no manufacturer portal integration. If you do any volume of manufacturer warranty work, Jobber cannot handle the flat-rate pricing and claim submission workflow. It is a scheduling and billing tool, not an appliance repair operations platform. If your business grows to multiple techs doing warranty work, you will outgrow it.
See Jobber Pricing Visit Jobber
Appliance repair is a phone-call business. Customers do not book online. They call, usually panicked, because their fridge stopped cooling or their washer is flooding the basement. Workiz is the only platform on this list with a built-in phone system, and that alone makes it worth considering for any shop where missed calls mean lost revenue.
Pricing starts at $65/month with a 2-user minimum, verified from the vendor's schema data and contractor-reported pricing. The per-user cost runs $55 to $65 depending on tier. You have to book a demo to get exact pricing for your team size, but the starting range is publicly available. The Ultimate tier includes franchise management, purchase orders, equipment tracking, and multi-location controls, which matters if you are running multiple appliance repair locations.
The built-in phone system is the killer feature. Every call that comes in is logged against the customer record automatically. If a customer calls about their second repair this month, the dispatcher sees the full history before picking up. Missed calls trigger an automated text back to the customer with a link to book. The AI answering service can handle basic scheduling questions when your dispatcher is on another line. For a trade where 80% of business comes through the phone, this is not a nice-to-have. It is the core function.
How an appliance repair shop actually uses it: Monday morning, your phone is ringing nonstop. Your dispatcher is on a call with a customer about a broken Sub-Zero when a second call comes in about a leaking Bosch dishwasher. Workiz's AI answers the second call, captures the customer's name and address, texts them a booking link, and schedules the appointment. Your dispatcher finishes the first call, sees the second job already scheduled on the dispatch board, and assigns it to a tech. Both customers get automated confirmation texts. No missed call, no lost customer, no voicemail tag.
Where Workiz falls short: the 2-user minimum means it is not viable for a solo tech. The pricing scales with team size and can get expensive for a 5+ person operation. The interface is more complex than Jobber or Housecall Pro, so there is a steeper learning curve for your dispatcher. There is no native manufacturer warranty portal integration either, which is a recurring gap across every tool on this list.
Some appliance repair businesses do not just send techs to homes. They also run a shop where customers drop off small appliances, or they refurbish and resell used units. If your business has a bench and a truck, RepairShopr is the only platform on this list that handles both sides well.
Pricing is transparent and published on their website. The Starter plan is $59.99/month billed annually, which includes ticket management, invoicing, customer CRM, and field service appointments. The Repair Shop plan at $129.99/month is their most popular tier and adds inventory management, point of sale, custom intake forms, and a customer web portal. The Big Chain plan at $139.99/month per location adds multi-location management, franchise tools, and advanced reporting. Annual billing is the default pricing shown.
What makes RepairShopr different is the ticket-based workflow. When a customer brings in a broken microwave, a ticket is created. The tech works the ticket at the bench, updates the status, orders parts if needed, and closes it when the repair is done. For field jobs, the same ticket system works as a dispatch and job tracking tool. The inventory management system tracks parts by bin location, which matters when you have 500 different part numbers across 20 brands.
How a hybrid shop actually uses it: A customer drops off a broken KitchenAid stand mixer at your shop. Your tech creates a ticket, diagnoses a failed motor, checks the RepairShopr inventory system to see if you have one in stock (you do, bin 14-C), installs it, and marks the ticket done. The customer gets an automated text that their mixer is ready. Meanwhile, a field tech is dispatched to a home for a Whirlpool washer repair. The dispatcher creates a separate ticket for the field job, assigns it to the tech, and tracks it through the same dashboard. One system, two workflows, one inventory pool.
Where RepairShopr falls short: it was built for computer repair and electronics repair shops, not appliance repair specifically. The appliance repair workflows work, but they are not optimized. There is no manufacturer warranty portal integration, no model-specific flat-rate pricing database, and no built-in parts catalog for major appliance brands. The field service features are lighter than Housecall Pro or Workiz. If 90% of your business is in-home service and you never run a bench, RepairShopr is overkill.
See RepairShopr Pricing Visit RepairShopr
FieldEdge is built for established field service businesses that have outgrown entry-level tools and need something with more depth. It is used by HVAC, plumbing, and electrical contractors, but it also has a foothold in appliance repair because of its integration capabilities and dispatch sophistication.
Pricing is quote-based and not published on their website. You have to book a demo to get a number. From contractor reports and the nature of the platform, expect pricing to start in the $100 to $200 per month range per user, with onboarding and setup fees. FieldEdge is a step up in price and complexity from Housecall Pro or Jobber, and it is designed for businesses with 3 or more techs.
What FieldEdge does better than the others: the dispatch board is more sophisticated. You can set skill-based routing rules, so warranty work for specific manufacturers gets assigned to the right tech automatically. The reporting suite covers technician efficiency, revenue per call, first-time fix rate, and customer satisfaction. These are the metrics an appliance repair business needs to track once it hits a certain size.
FieldEdge also has a broader integration library than the other tools on this list, which matters for appliance repair businesses that need to connect to accounting software, parts suppliers, or custom manufacturer workflows. The platform is built to integrate rather than to do everything natively.
How a growing shop actually uses it: You run a 6-tech appliance repair company doing a mix of warranty work for LG and Samsung, plus cash jobs for customers with out-of-warranty units. FieldEdge routes LG warranty calls to your LG-certified tech and Samsung calls to your Samsung-certified tech automatically. The dispatcher sees a board with color-coded job types, tech locations on a map, and real-time status updates. After each job, the system tracks first-time fix rate by tech and by manufacturer, so you can see that your tech has a 92% first-time fix rate on LG refrigerators but only 68% on Samsung washers. That data tells you which tech needs more training and which manufacturer's products are eating your margins on return visits.
Where FieldEdge falls short: it is expensive, opaque on pricing, and requires a demo before you can even see the product. For a solo tech or a two-person shop, it is overkill. The onboarding process takes weeks, not days. There is no free trial. If you are not ready to commit to a phone call with a salesperson, you cannot even get a price. Also, even FieldEdge does not have native manufacturer warranty portal integration. The appliance repair industry is still waiting for a tool that submits Whirlpool, GE, and Samsung warranty claims directly from the dispatch system.
After comparing all five platforms, the decision comes down to four questions:
1. How big is your team? Solo tech: Jobber at $49/month (or $29/month annual) is the cheapest and simplest. Solo to 5 techs: Housecall Pro at $59/month is the best all-rounder. 2 or more techs with heavy phone volume: Workiz at $65/month. 6+ techs doing warranty work: FieldEdge, despite the quote-based pricing.
2. Do you do manufacturer warranty work? If yes, you need to accept that no tool on this list natively integrates with manufacturer warranty portals. You will do dual entry. The question is which tool makes the rest of the workflow easiest. Housecall Pro for the dispatch and customer communication side, RepairShopr if you also run a parts bench, FieldEdge if you need the reporting depth to justify the warranty work's thin margins.
3. Do you run a shop bench in addition to field service? If yes, RepairShopr is the only tool that handles both workflows well. If your business is 100% in-home service, skip RepairShopr and look at Housecall Pro or Workiz.
4. How much of your business comes through phone calls? If missed calls are costing you jobs (and in appliance repair, they are), Workiz's built-in phone system with AI answering and automated callback texts is worth the premium. If most of your leads come from referrals or online booking and the phone is secondary, Housecall Pro or Jobber will serve you fine.
| Software | Entry Price | Pricing Model | Per-User Fees | Phone System |
|---|---|---|---|---|
| Housecall Pro | $59/mo | Flat tier | Varies by plan | No (integrates with Vonage) |
| Jobber | $49/mo (or $29/mo annual) | Flat tier | Add-on seats available | No |
| Workiz | $65/mo | Per-user + tier | $55-65/mo per user | Yes, built-in |
| RepairShopr | $59.99/mo | Flat tier (annual billing) | Included in tier | No |
| FieldEdge | Quote-based | Per-user + tier | Yes, scales with team | No |
For most appliance repair businesses in 2026, Housecall Pro is the best starting point. At $59/month with a 14-day free trial, it has the dispatch board, customer communication, and payment processing that an appliance repair shop needs on day one. Jobber at $49/month (or $29/month annual) is the budget pick for solo techs who want simple dispatch without paying for features they will not use. Workiz is the right choice if your business runs on phone calls and you need the built-in phone system. RepairShopr fills the niche for hybrid shops that run a bench and a truck. FieldEdge is the upgrade path for growing teams that need reporting depth and skill-based dispatch routing.